Rooobet Privacy Policy — Your Data, Your Rights

This Privacy Policy ("Policy") applies to the organization operating the rooobet platform ("rooobet", "we") and all individuals ("you", "user") who use its website, mobile app, and related services.

Rooobet places the highest importance on the privacy of millions of users across Bangladesh and South Asia. We believe every user has the right to know — what data is collected, why it is collected, and how long it is retained.

• This policy is drafted in accordance with international data protection standards.
• By using the rooobet.bet website or mobile app, you agree to this policy.
• We do not knowingly collect data from anyone under the age of 18.
• If this policy changes, you will be notified via email and platform notifications.

Rooobet collects information under three main categories — what you provide directly, what is collected automatically from your device, and what is received through third parties.

Rooobet uses your data only for necessary purposes. It is never used for anything beyond that, and is never sold to third parties.

• Service Management: For account creation and management, deposit/withdrawal processing, and the provision of betting services.
• Security & Fraud Prevention: To detect and prevent activities such as multiple accounts, bot usage, and money laundering.
• Contact: To send important updates, security alerts, and transaction confirmations.
• Service Improvement: To analyze user experience and deliver a better service.
• Personalized Offers: To deliver relevant bonuses and offers tailored to your preferences.
• Legal Compliance: Certain data is retained to comply with licensing terms and applicable international regulations.

Rooobet does not sell your data or share it unnecessarily with any third party. However, limited sharing may occur with specific service providers or when required by law.

• Payment Providers: Necessary information is shared with bKash, Nagad, Rocket, or your bank to process transactions.
• Technology Partner: Companies operating under strict confidentiality agreements for server hosting, security analysis, and anti-fraud services.
• Regulatory Authority: We may be required to disclose data to government authorities under legal obligations.
• Game Provider: Only minimal session data is shared when playing third-party games.

Rooobet uses cookies on its website and app. Cookies are small data files stored on your device that help improve your browsing experience.

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features to stop working properly.

Rooobet does not retain any data beyond what is necessary. However, certain information must be kept for a defined period to meet legal obligations.

• Account Information: For the duration your account is active, and for 5 years after closure (as required by law).
• Transaction Records: 7 years — in accordance with international financial regulatory requirements.
• KYC Documents: Up to 5 years after account closure.
• Support Contact: 3 years after last contact.
• Analytics Data: Typically anonymised within 24 months.

Rooobet believes you should have complete control over your own data. You can exercise the following rights at any time.

• Right to Access: To find out what data we hold about you, send a request to support@rooobet.bet.
• Right to Rectification: To update incorrect or outdated information, submit a request through your account settings or contact support.
• Right to Erasure: You may request data deletion by closing your account — all data beyond legal retention requirements will be permanently removed.
• Right to Restrict Processing: You can request that your data not be used for specific purposes.
• Right to Data Portability: You can request a copy of your data in a standard, portable format.
• Right to Object: You can object to the use of your data for marketing or profiling purposes.

Rooobet uses multi-layered security technology to protect your data. Each layer works both independently and together to prevent any unauthorized access to your information.

• SSL/TLS Encryption: All communication on the website and app is protected with 256-bit encryption.
• Two-Factor Authentication (2FA): An additional OTP verification at login adds an extra layer of security to your account.
• Encrypted Database: All sensitive data in storage is kept in encrypted form.
• Strict Access Controls: Only authorized personnel have access to specific data.
• Real-Time Monitoring: 24/7 monitoring is in place to detect unusual activity.
• Regular Security Audits: Third-party experts conduct regular audits of our security systems.

Rooobet strictly does not serve anyone under the age of 18. This is not merely a legal requirement — it is our ethical stand.

• Age is verified at registration. KYC documents may be requested if there is any doubt.
• If an underage account is detected, it will be immediately closed and all transactions will be refunded.
• We do not knowingly collect or store data from anyone under the age of 18.

Rooobet may update this privacy policy from time to time. You will be notified before any changes take effect.

• For major changes, you will be notified via email and in-app at least 14 days in advance.
• Minor updates will be reflected by a change to the "Last Updated" date on the website.
• Continued use of the service after any changes will be considered acceptance of the updated policy.

For any privacy-related questions or complaints: support@rooobet.bet — We aim to respond within 48 hours.